TERMS AND CONDITIONS | BANGKOK FIRST AID THAILAND

Payment

All payments must be made in full to Bangkok First Aid Co.,Ltd. Payment is required prior to the course start date. We reserve the right to withhold certificates until full payment has been cleared.

Company cancellations

If you are booking as a company, the full course fee will be charged for cancellations made fewer than 14 working days before the course start date. Cancellations can be received either by phone (09-1887-4020) or email (sales@bangkokfirstaid.com). This applies to both scheduled courses and group bookings.

Consumer course cancellations and modifications

If you are booking as an individual, you have 7 calendar days in which to cancel or modify your booking from the date it was made. Moreover, any cancellation or modifications 14 calendar days before the date of training will not be refunded.
This applies to both scheduled courses and group bookings. Cancellations can be made by phone (09-1887-4020), email (sales@bangkokfirstaid.com) or using the Model Cancellation Form, below.

Scheduled courses Transfers

A participant can be transferred once without incurring a charge, provided that we receive a request at least 10 working days before the course start date. If you book a course less than 10 working days before the course start date, you will not be able to make a transfer, except in the event of illness and you provide us with a medical certificate. Transfer requests can be received either by phone (09-1887-4020) or email (sales@bangkokfirstaid.com).

Substitutions

Substitutions will be accepted provided that the request is received before the course start date either by phone (09-1887-4020) or email (sales@bangkokfirstaid.com).

Group bookings Transfers

No charges will be applied to any transfer request that we receive, provided that it is received at least 10 working days before the course start date. Any transfer requests received fewer than 10 working days before the course start date will incur an additional 50 percent charge of the course fee.

Courses prices

All our prices are inclusive of VAT.
The company VAT registration number for Bangkok First Aid Co.,Ltd is 0105560072027.

Course timing and instructions

Good time keeping throughout the course is essential. We will issue full joining instructions to the booker, for delegates attending the course, which includes information regarding the start time of the course. If the booker does not receive the joining instructions, it is their responsibility to contact us either by phone (09-1887-4020) or email (sales@bangkokfirstaid.com) to arrange for them to be re-sent.
Failure to attend the course due to not receiving joining instructions will result in the full cost of the course being charged. It is the responsibility of the booker to ensure that the delegate is fully briefed and made aware of these instructions and all course requirements before attending the course.

Attendance

Participants must attend and complete all aspects of the course to qualify for certification. The full cost of the course will be charged for delegate(s) who arrive late or are absent from all or part of the course. This applies even if they are refused admittance due to lateness.

Meeting the needs of participants

We have an Equal Opportunities Policy. To enable us to ensure that all customers are treated fairly and their requirements are fully met, you must advise us in advance of any special requirements that your delegate(s) need in order to enable them to participate fully in the training.

Delegate selection

It is the responsibility of the employer to select suitable persons to train to become first aiders in the workplace. It is important that such individuals are:

• Physically able to provide colleagues with first aid e.g. able to kneel on the floor and administer cardio pulmonary resuscitation (CPR). The duties of a first aider can be physically demanding. In line with the Health and Safety Executive’s (HSE) Approved Code of Practice, delegates must be free from any condition that will affect their participation in the course and their capability to carry out the duties of a first aider.
• Reliable, with the necessary disposition and communication skills.
• Able to cope with stressful and physically demanding emergency procedure.
• Easily reachable in the event of an emergency at work.
• 18 years old and above.

Delegates who are unable to meet the above requirements or fail to meet the pre-set assessment criteria for the course will not be awarded a certificate and will therefore be unable to act as first aiders within the workplace.

Re-certification

It is the employer’s responsibility to ensure that all delegates attending a first aid refreshing course hold proof of a current (in date) first aid at work certificate which is valid for the duration of the requalification course being attended.

Limitation of liability

Except in respect of death or personal injury caused by our negligence, we shall not be liable by reason of any representation (unless fraudulent) or implied warranty condition or another term, or any duty at common law or under the express terms of this agreement, for any loss of profit or any indirect special or consequential loss, costs, expenses or other claims for compensation. Our entire liability to you under or in connection with this agreement and the provision of the first aid training shall not exceed the sum of twice the contract value. Nothing in this paragraph is intended to exclude any liability on our part for fraud.

Model cancellation form

To Bangkok First Aid Co.,Ltd:
Address
Fax number
Email address
We [*] hereby give notice that I/we [*] cancel my/our [*] contract of sale of the following goods [*]/for the provision of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate.